Question 1

What is Wazapin?

Accepted Answer

Wazapin is an AI Customer Operations Platform that helps teams manage customer conversations, AI agents, CRM context, campaigns, commerce, and operational visibility from one connected workspace.

Question 2

How is Wazapin different from a chatbot?

Accepted Answer

Chatbots follow scripts. Wazapin agents are trained on your SOPs, reviewed before go-live, supervised in production, and connected to CRM, routing, and checkout — built to drive outcomes, not deflect volume.

Question 3

Is Wazapin only for WhatsApp?

Accepted Answer

WhatsApp is a primary channel today, but Wazapin is built as a customer operations platform — inbox, CRM, AI agents, commerce, and visibility work across the channels your team operates.

Question 4

Can we test AI before going live?

Accepted Answer

Yes. Run evaluations, pass Release Gate checklists, and regression-test with Chat Runner — customers should not be your first production test.

Question 5

What happens when a human needs to step in?

Accepted Answer

Your team replies once and passes back to AI with full context. Escalations stay visible — workload drops without losing continuity.